Employment

Responsible for ensuring all guests receive a quality in-store experience. 

Oversees/provides technical product education that articulates the value of the product and brand to meet the unique needs of each guest. 

Part of the store leadership team, responsible for driving store performance on the floor through guest experience and team achievement of daily sales or unit targets. 

Provides input to team member performance evaluations, recommendations into store hiring decisions, and act as Supervisor on Duty (SOD) when leading the floor.

Managed and created digital marketing strategies to inform, advertise, and attract public interest towards the winery.

Created and executed engaging, educational, and memorable experiences for guests.

Responsible for keeping the tasting room running smoothly (ordering supplies, personally reaching out to guests, and communicating with the entire team).

Created email campaigns for all events and promotions.

Provided excellent customer service and knowledge about the action sports industry.

Collaborated with local businesses and non-profits to create cohesive events. 

Performed as acting Assistant Manager for five months. 

Resolved customer complaints and ensured customer satisfaction.

Ordered restock, fulfilled online orders when needed, and communicated with upper management.

Maintain cleanliness of store and floor appearance.

Operated POS system and register.

Engaged customers and inspired them to get involved in the company's mission statement ("We're in business to save our home planet").

Supported and strived to meet store goals by providing outstanding customer service.

Met and exceeded the specific needs of each customer.

Aided with visual merchandising tasks. 

Helped the events team with logistical aspects of planning events.

Completed daily opening and closing tasks; unlocked/locked building and disarmed/armed alarm. 

Completed daily cash functions of counting the deposit and cash drawer. 

Maintained efficiency and extraordinary customer service. 

Trained new employees, when requested.

Provided a positive face for the business (spoke for local news when requested).

Provided interpretive presentations to guests about the cultural and natural history of Grand Teton National Park.

Spoke in front of groups of 20 or more people daily for long periods of time. 

Acted as a backup boat operator in case of incapacitation of the Captain.

Effectively balanced education and entertainment for individuals of all ages.

Assisted Captain in all normal cruise boat operations and maintenance functions.

Maintained and cleaned cruise boats on a daily/weekly basis.

Received intensive, formal and on-the-job training.

Enforced federal laws, regulations, and policies. 

Facilitated visitor stewardship and orientation (wildlife, flora and fauna, geologic and historic sites. 

Proactively protected park resources from all forms of degradation. 

Utilized customer service, interpretation, ability to work under pressure, adaptability, and conflict resolution skills.

Interacted with guests from all over the world. 

Managed guest supplies and replenished as required. 

Administered cleaning of floor, carpets and mattresses.

Analyzed every room individually to ensure efficient cleanliness as per requirement.