Employment

Guest Experience Lead
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Responsible for ensuring all guests receive a quality in-store experience.
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Oversees/provides technical product education that articulates the value of the product and brand to meet the unique needs of each guest.
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Part of the store leadership team, responsible for driving store performance on the floor through guest experience and team achievement of daily sales or unit targets.
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Provides input to team member performance evaluations, recommendations into store hiring decisions, and act as Supervisor on Duty (SOD) when leading the floor.

Tasting Room Lead & Brand Ambassador
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Managed and created digital marketing strategies to inform, advertise, and attract public interest towards the winery.
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Created and executed engaging, educational, and memorable experiences for guests.
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Responsible for keeping the tasting room running smoothly (ordering supplies, personally reaching out to guests, and communicating with the entire team).
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Created email campaigns for all events and promotions.

Sales Lead & Local Event Coordinator
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Provided excellent customer service and knowledge about the action sports industry.
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Collaborated with local businesses and non-profits to create cohesive events.
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Performed as acting Assistant Manager for five months.
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Resolved customer complaints and ensured customer satisfaction.
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Ordered restock, fulfilled online orders when needed, and communicated with upper management.
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Maintain cleanliness of store and floor appearance.
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Operated POS system and register.

Customer Experience Guide
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Engaged customers and inspired them to get involved in the company's mission statement ("We're in business to save our home planet").
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Supported and strived to meet store goals by providing outstanding customer service.
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Met and exceeded the specific needs of each customer.
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Aided with visual merchandising tasks.
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Helped the events team with logistical aspects of planning events.

Sales Team Lead
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Completed daily opening and closing tasks; unlocked/locked building and disarmed/armed alarm.
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Completed daily cash functions of counting the deposit and cash drawer.
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Maintained efficiency and extraordinary customer service.
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Trained new employees, when requested.
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Provided a positive face for the business (spoke for local news when requested).

First Mate
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Provided interpretive presentations to guests about the cultural and natural history of Grand Teton National Park.
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Spoke in front of groups of 20 or more people daily for long periods of time.
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Acted as a backup boat operator in case of incapacitation of the Captain.
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Effectively balanced education and entertainment for individuals of all ages.
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Assisted Captain in all normal cruise boat operations and maintenance functions.
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Maintained and cleaned cruise boats on a daily/weekly basis.

Interpretation Intern
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Received intensive, formal and on-the-job training.
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Enforced federal laws, regulations, and policies.
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Facilitated visitor stewardship and orientation (wildlife, flora and fauna, geologic and historic sites.
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Proactively protected park resources from all forms of degradation.
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Utilized customer service, interpretation, ability to work under pressure, adaptability, and conflict resolution skills.

Housekeeper
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Interacted with guests from all over the world.
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Managed guest supplies and replenished as required.
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Administered cleaning of floor, carpets and mattresses.
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Analyzed every room individually to ensure efficient cleanliness as per requirement.
Contact me!
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